Privacy Policy

Effective Date: 7/17/2025
Company Name: Rugged Air LLC

Rugged Air LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and technicians.

1. Information We Collect

We may collect the following types of information when you use our services or communicate with us:

  • Personal Information: Name, phone number, email address, physical address, billing information.

  • Service Information: Details related to HVAC service requests, appointments, and equipment.

  • Website Information: If you visit our website, we may collect non-identifiable information such as IP address, browser type, and usage data through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Schedule, provide, and complete HVAC services.

  • Process payments and send invoices/receipts.

  • Respond to customer inquiries and provide support.

  • Send appointment reminders, service updates, or promotional offers (if you opt in).

  • Improve our services, website, and customer experience.

  • Comply with legal and regulatory requirements.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share information only in the following cases:

  • Service Providers: With trusted vendors or contractors who assist in business operations (e.g., payment processors, scheduling software).

  • Legal Requirements: If required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, sale, or acquisition of Rugged Air LLC.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

You have the right to:

  • Request access, correction, or deletion of your personal information.

  • Opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

  • Manage cookies or tracking preferences through your browser settings.

6. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from them. If we discover such information has been provided, we will delete it promptly.

7. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.”

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Rugged Air LLC
 Mequon, WI 53092
Phone: (262) 208-5095
Email: info@ruggedairhvac.com