Return Policy

Please read below for a detailed description of our return policy

Payments.

We are mainly a service business and unless otherwise noted in your specific proposal, we are C.O.D. (Cash On Delivery). This means we expect payment immediately following the completion of any services provided. For all work over $500.00, a 50% deposit is required before work can begin. This includes ordering equipment, supplies, materials, and before scheduling any contractors or sub-contractors.

Returns & Refunds.

Any parts, supplies, or equipment that are purchased and delivered are non-returnable. Exceptions will be considered within reason. Below are examples of items that are 100% not returnable or refundable for any reason:

  • Electrical components, such as motors, control boards, capacitors, etc.

  • Natural gas**

  • Propane (LP)**

  • Fuel oil**

  • Refrigerant (all types)*

  • Electricity**

*Refrigerants and gases are never refundable or reimbursable under any circumstances, whether or not any fault has been determined to be real or perceived.

**Any fuel loss or power use, such as natural gas and electricity are never reimbursable under any circumstances whether or not any fault has been determined to be real or perceived.